At OffGrid Lux, we're committed to offering you the best prices online. That's why we have a Price Match Guarantee in place. If you find a lower price for the same product elsewhere, we'll match or beat it to ensure you get the best value.
For full details on our Price Match Guarantee, including eligibility criteria and how to request a price match, please click here to view our complete policy.
All Anker portable power stations purchased on AnkerDirect and Anker authorized resellers come with a limited warranty (“warranty”) as set out below. By using an Anker portable power station, you are agreeing to be bound by the terms of the Anker limited warranty.
We provide a limited warranty for purchases made on AnkerDirect and Anker authorized resellers. The warranty period starts from the date of purchase.
Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
1. Warranty Timeline for Portable Power Station
Item
Warranty Period (Months)
Note
Anker 531 Portable Power Station (PowerHouse 434Wh)-A1701
Anker 521 Portable Power Station (PowerHouse 213Wh)-A1702
Anker 511 Portable Power Station (PowerHouse 97Wh)-A1710
Anker 523 Portable Power Station (PowerHouse 288Wh)-A1731
Anker 533 Portable Power Station (PowerHouse 389Wh)-A1730
Anker 534 Portable Power Station (PowerHouse 389Wh)-A1732
Anker 545 Portable Power Station (PowerHouse 778Wh)-A1750
Anker 513 Solar Panel (21W)-A2421
Anker 515 Solar Panel (24W)-A2424
Anker 515 Solar Panel (24W Flexible)-A2425
18
The warranty time differs from different battery cells. Specifically, the 5-year warranty is for models built with LifePO4 batteries, and the 1.5-year warranty is for models built with MCN (Nickel Manganese Cobalt) batteries.
Anker 625 Solar Panel (100W)-A2431 Anker 531 Solar Panel(200W)-A2432
24
Anker 521 Portable Power Station (PowerHouse 256Wh)-A1720 Anker 535 Portable Power Station (PowerHouse 512Wh)-A1751 Anker 555 Portable Power Station (PowerHouse 1024Wh)-A1760 Anker 757 Portable Power Station (PowerHouse 1229Wh)-A1770 Anker 767 Portable Power Station (PowerHouse 2048Wh)-A1780
60
2. Exclusions and Limitations
Not covered under warranty:
- Products that are damaged or modified. - Product operated with a damaged cord, plug, or output cable. - Products that are disassembled. - Products cleaned with harmful chemicals or detergents. - Non-quality related issues (after 30 days of purchase). - Products purchased from unauthorized resellers. - Products without sufficient proof of purchase. - Products that have been refunded. - Products with an expired warranty. - Lost, stolen products. - Damage from outside sources. - Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, operating devices improperly). - Purchases from illegitimate resources.
3. 30-Day Money-Back Guarantee for Any Reason
For more information, please refer to:https://us.anker.com/policies/refund-policy If you encounter a problem with your device and wish to return it, please pick up the package first.
Process: Step 1 - Claim your warranty onhttps://us.anker.com/pages/exchange, or contact Anker customer service team at support@anker.com or +1 (800) 988 7973(US). - Attach a short video to show us the issue and a detailed issue description. *Our support team will get in touch with you within 24 hours, excluding weekends and holidays.
Step 2 - Once your portable power station is confirmed to be defective after troubleshooting, a prepaid label will be provided. Our support team will provide further instructions on how to properly package the product and return it safely. *Please note that we can only provide prepaid return shipping labels for return packages in the US and UK. For returns in other countries and regions, we'll cover the return shipping fee. Please contact our customer service team atsupport@anker.comfor more details.
Step 3 - Our support team will send a replacement once the defective item is received at our warehouse. The replacement will take 3-5 business days to be delivered. - The defective item will be replaced with a factory refurbished model of equivalent value or a new item if a factory refurbished model of equivalent value is not available. If a replacement is not available or if you prefer, Anker will offer a partial refund based on the usage time of the defective item. *All replacement items will follow the same warranty timeframe as the original defective item or 3 months after being replaced, whichever is longer.
Reminder - Remember to pick up the package first. - Due to shipping regulations, please make sure that the remaining power of the portable power station is lower than 30% before returning.
This page is attached to the Anker warranty page, and Anker reserves the right of final interpretation for the content.
Product FAQs
Q1: How do I charge EverFrost?
EverFrost can be charged 4 different ways: 95W adapter, car charging cable, 100W solar panel, or 60W USB-C port.
For a detached battery, use the solar or USB-C inputs.
For the powered cooler by itself, use the adapter or car charging cable.
Q2: Is EverFrost waterproof?
EverFrost is not entirely waterproof because the USB port of the battery is exposed. If you can prevent it from being exposed to water, you can take it on a boat or place it near the shore.
Q3: How should I store and perform maintenance on EverFrost?
• Store EverFrost 12 to 24 hours before its first use.
• Avoid leaving EverFrost in the sun for a long time. Store it in a dry place with shade.
• Fully charge EverFrost before storage and every 3 months during.
• Dump internal water before storage.
Q4: What does L/M/H mean in regards to Everfrost's battery voltage protection?
They signify 3 protection levels: Low, Medium, High.
If you connect EverFrost to a car charging cable, set the protection level to M or H.
If you connect it via a battery power source, such as a portable power station, you can set the level to L.
Q5: Why does the compressor suddenly stop working?
If you lift and tilt EverFrost over a 30° angle, the compressor stops to prevent overheating. Place the powered cooler on level ground for 5 minutes, and you can resume normal use.
Let customers speak for us
from 4 reviews
Love it !
Just received my Acopower X30A from OffGrid Lux. First time out it ran great. Lowered the temperature quickly. Can't wait to use it with the Acopower 90amp solar panel.
Just picked up the ACOPOWER P2001 Portable Power Station, getting ready for whatever Florida throws my way. it's a beast, powering everything from AC units to drills
I've been using it for the past 2 weeks and its exactly as advertised. The 52 quart is perfect for a family of 4 and isn't too big. I've attached a picture of it in the trunk of my BMW X1 so you can see the size.
I did some testing to see how long the battery lasts and when I set the temperature to 32F and used the plug to cool it down to 32F, the battery lasted almost 14 hours. That was inside my house which is usually at 74F, so I assume if you were outside in warm weather you would get at least 7-8 hours (estimating). Next I used the battery ONLY to cool it down to 32F and left it running on battery only and it lasted about 8 hrs. I didn't test out the freezer mode on battery only as I'm using it to keep my drinks cold right now.
The cooler itself is quiet, even with the compressor running, I didn't have any problems with the noise.
The only reason why I"m giving this 4 stars instead of 5 stars is that when I got it and set it at 32F, I noticed that it didn't feel like 32F. I had a extra thermometer so I put it in the cooler and it was reading 38F instead of 32F. I emailed the company and they showed me how to adjust the temp to match the inside and outside. It was easy but from the factory, it should be set exactly to match. One last thing is the cooler temperature ranges from the bottom to the top. When its set at 32F, the bottom is reading 32F but the top is reading 38F. Still within acceptable range for a fridge but it should be noted that there is a difference.
Overall I'm very happy with the purchase and would definitely recommend it to anyone looking for the convenience of a battery operated cooler.
