Here at OffGrid Lux, we stand behind the quality of our products to ensure customer satisfaction. Each item is backed by a manufacturer's warranty; please contact us for specific warranty details.
Concerned about potential damage to your product?
We recommend inspecting the packaging of your item(s) upon delivery. If you detect any damage, including damage to the box, please make a note of it when signing for delivery. In cases where you are unable to inspect the package during delivery but suspect damage, kindly indicate "suspect damage" on the delivery receipt.
Should your item(s) arrive damaged, please promptly send photos to orders@offgridlux.com. We strive to address issues swiftly, typically processing replacements or refunds within 3 business days.
Contact Information
If you need assistance or have any queries, please reach out to us at:
- Contact Number: +1 (307) 248-7227
- Email: orders@offgridlux.com
- Business Hours: Monday to Friday, 9 am to 5 pm MST
