Eahora Romeo Pro II, featuring the 52V dual-motor riding system and 203mm 4-piston hydraulic brakes, delivers an unmatched thrill for adventurous riding and conquering over 112 miles confidently. Let's make every ride to be extraordinary with Eahora.

Specifications

Package List 

Box A:
Romeo Pro II Bike * 1
Battery * 1 (2 keys)
Battery Charger * 1
Headlight * 1
Pedals * 2 (left & right)
Screws & Toolkit * 1
Owner's Manual * 1

Box B:
Front Wheel Set * 1
Front Fender * 1

Riding Modes 

5 Levels Pedal-Assist (Cadence)
5 Levels Throttle
8 Seconds Auto-Cruise
7-Speed Non-Electric
6 KM/H Walk

Warranty Period

The warranty period for accessories is calculated from the date the product is received by the customer. (Note: If the warranty period in the manual is different, the website warranty shall prevail.)

Warranty 

Warranty Info

Every Eahora E-bike is covered under our manufacturer's one year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. Eahora Bikes warrants this product, including all individual components against defects in material or workmanship as follows:

Eahora Limited Warranty

Eahora’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 5 months period from the date of original purchase. Wear and tear is not covered under warranty. Two-year warranty for the frame.

Eahora’s lithium ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

What Will We Do to Correct Issues with Your Ebike? 

Eahora is committed to delivering a promise of professionalism when it comes to handling all bike issues. Unrepairable ebikes are approved to be replaced or returned. If the customer rejects cooperating to repair, a 30% depreciation fee will be applied and the customer is also responsible for the round-trip freight cost. Eahora will provide a return shipping label, the customer may also choose self-return or arrange the return shipment by himself.

What Will We Not Do?

Eahora will not replace any part without first seeing photos or video of the damaged part. Wear and tear does not belong to the scope of the warranty. We will not offer warranty service to second owners. We will not free replace any part damaged by the user and by force majeure, including: product failure or damage caused by collision, falling, overloading, speeding and other human factors during riding and due to rain, ice and snow soaking, smoke, drugs, chemicals, corrosion and other damage caused by natural product failure or damage. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Eahora will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the e-scooter is shipped using a freight forwarder or similar service.

Terms of Warranty

This warranty only applies to the original owner of a Eahora bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Eahora. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the Eahora facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). Eahora will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to Eahora within a reasonable amount of time after shipment arrival. In no event shall Eahora be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

Claims

All claims to this warranty must be made through Eahora. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@eahoraebike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Eahora within one year of initial purchase. Warranty claims may be submitted to service@eahoraebike.com.

Shipping Damage Claims

IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to a Eahora’s customer service representative. Please contact our Technical Support team for return/replacement instructions at: service@eahoraebike.com

Credit Card Chargebacks

If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved.

R-E-S-P-E-C-T Find Out What It Means To Us

We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that often times when you call/email customer support it is because something may have gone wrong or there is an issue (which is the worst!). We also understand that often times these potential issues cause frustration and even sometimes anger, but, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after that we do reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion. If this decision is made it is final and cannot be undone.

FAQ

How long does it take to fully charge the battery?
The Romeo Pro II battery typically charges in 6 to 8 hours. To maintain optimal battery performance, we recommend recharging when it reaches around 30% capacity. Despite its dual-motor setup, the Romeo Pro II is designed with efficient charging capabilities to ensure convenience and reliability. This focus on charging efficiency means your bike will be ready for your next adventure quickly, minimizing downtime and maximizing your enjoyment.

Is there a difference in battery life between dual-drive and single-drive models?
The dual-drive motor system of the Romeo Pro II offers unmatched power and performance but slightly impacts battery life compared to single-drive models. However, the trade-off is worth it. The dual-drive system delivers a thrilling ride experience, enhanced capabilities, and advanced energy management to ensure extended journeys with confidence. The small difference in battery life is far outweighed by the overall benefits and excitement of riding this exceptional electric bike.

What makes the dual motors of the Romeo Pro II special compared to other models?
The Romeo Pro II’s dual-motor setup provides superior power output, enhanced handling, and better control compared to single-motor models. This configuration allows for improved maneuverability in diverse environments, whether navigating urban streets or rugged trails. The dual-motor system is also highly energy-efficient, enabling an extended range and improved fuel economy. With the Romeo Pro II, you'll experience unparalleled performance and versatility, making every ride a standout adventure.

Can I ride it in the rain?
Yes, the Romeo Pro II is rated IPX65 waterproof, meaning it can handle light to moderate rain with ease. However, it is not designed to be submerged in water. For prolonged parking in wet conditions, we recommend covering the bike or storing it under a roof. To further protect the battery, you can purchase additional battery covers for added peace of mind.

What should I keep in mind while riding the Romeo Pro II?
To maximize your riding experience with the Romeo Pro II, consider this tip: when starting from a turn, activate rear-wheel drive for improved stability and control. This feature ensures smoother acceleration and enhances overall safety, showcasing the bike’s advanced engineering. Whether cruising through city streets or tackling challenging terrains, the Romeo Pro II delivers unmatched agility and precision, making every ride truly unforgettable.