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Shipping & Order Policy at OffGrid Lux
When you place an order, we confirm stock availability before charging your card. Orders typically process within 1-2 business days, and shipping is fast—most orders arrive within 4-7 days. We use reliable third-party carriers and provide tracking information promptly.
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Refunds & Returns at OffGrid Lux
We're committed to your happiness with every purchase. Need assistance? Just reach out. You have 30 days from delivery to return items in their original condition. We process refunds promptly, usually within 3 business days of receiving your return.
For more info, check out our full Returns & Refunds Policy here.
Ecotric 20" Fat Tire Portable and Folding Electric Bike - White | UL Certified
Description
20'' Fat Tire - Car's Great Partner
As a folding bicycle, its upper tube, the handlebar stem, even the pedals are foldable. It can take on many tasks you would not expect from a Portable &folding bikes such as hauls from the grocery store, challenging terrain, and rough roads without breaking a sweat.
500W Gear Motor
Brushless geared hub motor
Strong power
High efficiency
Quieter, lighter, smoother
36V/12.5AH Lithium Battery
Removable
High energy, travel range 19-21 miles in pure electric mode and 33-36 miles in pedal mode
Battery lock and power lock function
5-8 hours fast charge
Fashionable Fat Tires
Tire: 20" * 4.0 cover tyrep; 20" * 4.0 innertube. Anti-skidding, adapt to snow, sand and other complex topography
Adapt to all terrain, snow road, sand road, gravel road
SHIMANO 7 Speed Derailleur
High quality with seven-speed system
400-600 cycles service life
Foldable & Portable
Put it in the trunk.
Take it to the elevator.
Take it to the subway.
Why do I choose ECOTRIC UL Certified ebikes?
This Model is UL Certified Product. UL certifications demonstrate that our products have been tested to applicable safety standards. UL's recognized regulatory expertise provides critical credibility to authorities and the marketplace. Bring our products to market more efficiently and clearly differentiate them on crowded shelves with certification from the safety science leader.
Product Specifications
UL Certified-Ecotric 20inch White Fat Tire Portable and Folding Electric Bike Product Specifications
MODEL SIZE
1780*620*1120mm
WEIGHT CAPACITY
200lbs
WEIGHT WITH BATTERY
56lb
Electrical & Power
BATTERY
36V 12.5AH
MOTOR
Rear Hub 36V 500W
CHARGING TIME
5-8 Hours
DISPLAY
Ecotric Smart LED
SENSOR
Speed Sensor
BATTERY LIFE
400-600 Cycles
FUNCTIONS
Pedal Assist On-Demand Throttle
SPEED
25MPH (According to the laws of the United States, we set the maximum speed at 20MPH, which can be adjusted according to the specific conditions of each state.)
Components
FRONT BRAKE
Mechanical Disc 160mm Rotor
REAR BRAKE
Mechanical Disc 160mm Rotor
DERAILLEUR
7Speed SHIMANO
FRAME
Aluminum Alloy
TIRES
20×4.0' Fat Tires
FENDERS
Included, Front And Rear
BRAKE SYSTEM
Left Brake For Rear/Right Brake For Front
Packing List
1 x UL Certified-Ecotric White Fat Tire Portable and Folding Electric Bike
To make a warranty claim always keep handy the E-Bike model, date of purchase, E-Bike serial number as well as the original order number from our website.
Every ECOTRIC electric bicycle purchased on our websitecomes with an 18 monthswarranty( In the period of 18 months from purchase by Official Authorized Store)against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.
This warranty applies only to the original buyer of the ECOTRIC bicycle and is not transferable under any circumstances.The original buyer refers to the buyer who can provide the order number.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
It is important that you register within 30 days after the original purchase to activate the warranty, all fields are required to successfully submit your registration form.
For your reference, please refer to below comprehensive warranty:
1.Frame– are warranted to be free from defects in material or workmanship for 18 months from purchase by Official Authorized Store. Paint finish is considered consumable and is not part of the warranty. 2.Display, Controller and Motor Assembly– are warranted to be free from defects in material or workmanship for a period of 18 months from purchase. 3.Original Batteries– Provide free warranty service from defects in material or workmanship for a period of18 monthsfrom the date of purchase.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty. 4. General:The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
5. Consumables:Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lever, brake caliper,brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
Exclusions: The other parts are Normal wear parts which are excluded from this warranty. If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue. Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse. Always follow care and preventive maintenance procedures. Always keep receipts from any services performed to the vehicle by an authorized distributor or service center. The warranty will be voided by any of the following circumstances:
Failure to follow all directions or recommendations listed in the user manual.
Cycling collision, accident or vehicle damage caused by careless parking
Acts in violation of laws
Never registered your ebike or cannot provide the order number
DIY repairs on electronics
Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
If the bicycle is used as rental unit
Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
Overloading beyond recommended capacity .
Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
If vehicle is used in competitions or racing.
If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
Use of other components not approved by the manufacturer.
Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer. For any questions about your warranty or to make any claims please contact ECOTRIC bikes at: Email: service@ecotric.com Address: 2376 Davis Ave,Hayward, CA 94545
Ecotric Bike Return Policy
Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).
Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.
Ship-back charge:
a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)
The returned unit must be in like-new condition, include all original packaging, accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund.
Returned units are subject to a 20% of inspection and restocking fee from the original price.
The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.
If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.
Product FAQs
Ecotric Product FAQs
1) What size should I get?
The frame size for each model is posted on the respective bike’s page. Just take a look at the Specifications section down towards the bottom of each page.
2) Do bikes ship fully assembled or are assembly required?
Your bike will arrive about 95% assembled. The only assembly you will need to undertake is to put on the front wheel, install the handlebars, screw on the pedals, attach the fender and the front light, and you are good to go! The whole process should not take more than 30 minutes, and no special skills or tools are required. Any small tools required are included with the bike.
3) What is an electric bicycle, and how do I operate one?
An electric bicycle is essentially a regular bicycle equipped with an electric motor that is designed to make the ride more enjoyable. Most can operate in three modes:
1.Pedal-Only – The bike is ridden just like a regular bicycle, powered only by the rider.
2.Pedal-Assist – The onboard computer activates the motor only when the pedals are turning in order to assist the rider. This mode makes it easier to pedal up hills and against the wind or to go faster on flat ground. The rider can control the level of assistance received from the motor by adjustments to the display unit mounted on the handlebars.
3.Throttle – The rider simply twists the throttle to engage the motor and start moving (similar to the operation of a moped). No pedaling is needed when using the bike in this mode, making it great for taking a break without necessarily having to stop traveling.
4) Is the bike waterproof?
While our bikes aren't fully waterproof and should not be submerged in water, generally speaking they are very water resistant and can be hosed down and washed like any other bike. The battery, motor and display are fully sealed and can resist rain, snow and being hosed down after a ride. Like any bike, you'll need to make sure to keep your chain lubed and well cared for to ensure optimal performance.
5) What is the top speed and range of your bike? What is the battery lifespan?
The top speed is about 20 mph. And the battery would last about 18 to 20 miles with the throttle for one full charge. The battery can hold up to 400 to 600 times of discharging and recharging.
6) Does your bike comes with a battery and charger? Do you need to buy the battery separately?
All bikes come with a new battery and charger. If you need to buy an extra battery, you can place an order for the extra battery on our website.
7) Do your bikes come with throttle and pedal assist?
All bikes have both throttle and pedal assist. You can choose to use either of them when you riding.
Free Shipping & No Tax to the United States
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Excellent Customer Service
Questions? Give us a call (307) 248-722
Let customers speak for us
from 4 reviews
Love it !
Just received my Acopower X30A from OffGrid Lux. First time out it ran great. Lowered the temperature quickly. Can't wait to use it with the Acopower 90amp solar panel.
Just picked up the ACOPOWER P2001 Portable Power Station, getting ready for whatever Florida throws my way. it's a beast, powering everything from AC units to drills
I've been using it for the past 2 weeks and its exactly as advertised. The 52 quart is perfect for a family of 4 and isn't too big. I've attached a picture of it in the trunk of my BMW X1 so you can see the size.
I did some testing to see how long the battery lasts and when I set the temperature to 32F and used the plug to cool it down to 32F, the battery lasted almost 14 hours. That was inside my house which is usually at 74F, so I assume if you were outside in warm weather you would get at least 7-8 hours (estimating). Next I used the battery ONLY to cool it down to 32F and left it running on battery only and it lasted about 8 hrs. I didn't test out the freezer mode on battery only as I'm using it to keep my drinks cold right now.
The cooler itself is quiet, even with the compressor running, I didn't have any problems with the noise.
The only reason why I"m giving this 4 stars instead of 5 stars is that when I got it and set it at 32F, I noticed that it didn't feel like 32F. I had a extra thermometer so I put it in the cooler and it was reading 38F instead of 32F. I emailed the company and they showed me how to adjust the temp to match the inside and outside. It was easy but from the factory, it should be set exactly to match. One last thing is the cooler temperature ranges from the bottom to the top. When its set at 32F, the bottom is reading 32F but the top is reading 38F. Still within acceptable range for a fridge but it should be noted that there is a difference.
Overall I'm very happy with the purchase and would definitely recommend it to anyone looking for the convenience of a battery operated cooler.