Warranty & Return
Limited Warranty
ACOPower Inc. warrants to the original consumer purchaser that the ACOPower product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth ACOPower's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
Warranty Period
TESFRIDGE comes with an 18-month limited warranty, while other products are covered for one year. The warranty period starts from the original consumer purchaser's date of purchase, and proof of purchase, such as the sales receipt, is necessary to establish the commencement of the warranty period.
Exchange
ACOPower will replace (at ACOPower's expense) any ACOPower product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Limited to Original Consumer Buyer
The warranty on ACOPower's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Exclusions
ACOPower's warranty does not apply to:
·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in ACOPower's current product literature.
·Attempted repair by anyone other than an authorized facility
·Any product purchased through an online auction house.
·ACOPower's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.
Customer Support : Service@acopower.com
To obtain warranty service, contact our customer service team at Service@acopower.com.
30-Day Money Back Guarantee
ACOPower offers a 30-day money back guarantee for goods purchased directly from ACOPower.com. We are confident that you will love your new ACOPower product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.（If the product does not have any quality problems, the shipping cost needs to be borne by the buyer）
Products returned outside of 30 days require special authorization. Any return submitted for a refund will be subject to a 10% restocking fee and shipping costs.
To return an item, please contact us via phone number (626) 575-7722or email Service@acopower.com during our normal business hours. In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from ACOPower.com. You contact ACOPower and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
Return & Refund Conditions
Please carefully read the conditions below. If conditions are not met, ACOPower reserves the right to refuse the exchange or refund. Please note that ACOPower does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.
How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. ACOPower will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.
Process for Returning Product
1. Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact ACOPower at Service@acopower.com for assistance.
2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to ACOPower. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at Service@acopower.com.
