Anker SOLIX F3800 + Home Backup Kit + 400W Solar Panel

Anker SOLIX F3800 + Home Backup Kit + 400W Solar Panel

ANKER SOLIX F3800 reviewed by Jerry RigEverything

Description

• Designed with plug-and-play home backup capability. (Accessories sold separately.)
• 6,000W, 120V/240V split-phase output in one unit for power-hungry appliances.
• 3.84kWh - 26.9kWh expandable capacity with up to 6 expansion batteries (Anker SOLIX BP3800).
• Scaling up to 12kW (53.8kWh) for extended power outages.
• 2,400W solar input, allowing for a charge of 0 to 80% in just 1.5 hours by sunlight.
• Equipped with NEMA 14-50 and L14-30 outlet to directly charge your EV and RV.
• Monitor energy intelligently via the app. Connect with Bluetooth and Wi-Fi.
• Long-Lasting LFP batteries and 5-year hassle-free warranty.
• Industry-leading high-quality components ensuring 10 years of product life.

Always Stay Charged and Prepared

Duration by Activity Type

Home Backup

Professional Power

Power for EV's

Power for RV's

Product Specifications

Anker SOLIX F3800 Product Specifications

Anker SOLIX PS400 -  400W Solar Panel Product Specifications

• Anker SOLIX F3800
• AC Charging Cable
• Anker Home Backup Kit
• *400W Solar Panels
• User Manual

*Depending on the number of panels selection.

Product Manual

Anker SOLIX F3800 Product Manual

Anker SOLIX PS400 -  400W Solar Panel Product Manual

Anker SOLIX F3800 | How To Guide

Product Warranty & Return

Anker Product Warranty & Return

All Anker portable power stations purchased on AnkerDirect and Anker authorized resellers come with a limited warranty (“warranty”) as set out below. By using an Anker portable power station, you are agreeing to be bound by the terms of the Anker limited warranty.

We provide a limited warranty for purchases made on AnkerDirect and Anker authorized resellers. The warranty period starts from the date of purchase.

Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

1. Warranty Timeline for Portable Power Station

2. Exclusions and Limitations

Not covered under warranty:

- Products that are damaged or modified.
- Product operated with a damaged cord, plug, or output cable.
- Products that are disassembled.
- Products cleaned with harmful chemicals or detergents.
- Non-quality related issues (after 30 days of purchase).
- Products purchased from unauthorized resellers.
- Products without sufficient proof of purchase.
- Products that have been refunded.
- Products with an expired warranty.
- Lost, stolen products.
- Damage from outside sources.
- Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, operating devices improperly).
- Purchases from illegitimate resources.

3. 30-Day Money-Back Guarantee for Any Reason

For more information, please refer to: https://us.anker.com/policies/refund-policy
If you encounter a problem with your device and wish to return it, please pick up the package first.

Process:
Step 1
- Claim your warranty on https://us.anker.com/pages/exchange, or contact Anker customer service team at support@anker.com or +1 (800) 988 7973(US).
- Attach a short video to show us the issue and a detailed issue description.
*Our support team will get in touch with you within 24 hours, excluding weekends and holidays.

Step 2
- Once your portable power station is confirmed to be defective after troubleshooting, a prepaid label will be provided. Our support team will provide further instructions on how to properly package the product and return it safely.
*Please note that we can only provide prepaid return shipping labels for return packages in the US and UK. For returns in other countries and regions, we'll cover the return shipping fee. Please contact our customer service team at support@anker.com for more details.

Step 3
- Our support team will send a replacement once the defective item is received at our warehouse. The replacement will take 3-5 business days to be delivered.
- The defective item will be replaced with a factory refurbished model of equivalent value or a new item if a factory refurbished model of equivalent value is not available. If a replacement is not available or if you prefer, Anker will offer a partial refund based on the usage time of the defective item.
*All replacement items will follow the same warranty timeframe as the original defective item or 3 months after being replaced, whichever is longer.

Reminder
- Remember to pick up the package first.
- Due to shipping regulations, please make sure that the remaining power of the portable power station is lower than 30% before returning.

Valid Proof of Purchase
Please refer to: https://us.anker.com/policies/refund-policy

Shipping Costs Must Be Covered by the Buyer in the Following Situations
Please refer to: https://us.anker.com/policies/refund-policy

This page is attached to the Anker warranty page, and Anker reserves the right of final interpretation for the content.

FAQs

Anker SOLIX F3800 Product FAQs

What should I do when using a solar charger to charge Anker SOLIX F3800?

• The solar input supports an 11-60V solar charger with an XT-60 connector.
• If you use an 11-32V solar charger, the current supports 10A max.
• When you use a 32-60V solar charger, the current supports 25A max.

Why is the power station not working after it hasn't been used for a long time?

• If the power station is stored at a low capacity for a long time, lithium batteries will self-consume power which may lead to a quick discharge.
• This leads to poor conductivity and a reduced battery lifespan, resulting in poor battery performance.

How should I store and maintain the power station?

• To store your portable power station, make sure you have:
  1. Turned off all outputs.
  2. Stored it in a cool and dry place.
  3. Checked the battery capacity each week. If it's below 30%, fully charge.
  4. Charged the power station to 100% every 3 months.

In UPS mode, do the 240V ports work?

• In UPS mode, only the three 120V ports labeled "UPS" are operational; the 240V ports do not function.

How do I charge my electric vehicle?

• Double-press the 240V power switch to activate EV mode charging, then you can recharge your EV.