WARRANTY PERIOD
The warranty period for all of RICH SOLAR's products is outlined below
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Rigid Solar Panels: 25-year power output warranty
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Portable Briefcase Solar Panels: 25-year power output warranty
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Portable Power Stations: 2 years
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Solar Charge Controllers: 2 Years (MPPT) | 6 Months (PWM)
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Inverters: 2 years
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Flexible Solar Panel: 1-year workmanship and materials
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CIGS Flexible Solar Panel: 1-year workmanship and materials
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LiFePO4 Lithium Battery (Cells): 10-year manufacturer defect
The warranty period for all other RICH SOLAR products and components is one (1) year from the date of original purchase by the original consumer. A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period. If you completed the online RICH SOLAR Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period. Warranty coverage is not conditioned upon such registration.
REMEDY
RICH SOLAR will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes RICH SOLAR’s property.
LIMITED TO ORIGINAL CONSUMER BUYER. This warranty is not transferable to any subsequent owner of a RICH SOLAR product.
EXCLUSIONS AND LIMITATIONS. This Limited Warranty applies only to hardware products manufactured by or for RICH SOLAR that can be identified by the "RICH SOLAR" trademark, trade name, or logo affixed to them.
The Limited Warranty does not apply to any non-RICH SOLAR products, even if packaged or sold with RICH SOLAR products. Non-RICH SOLAR manufacturers or suppliers may provide their own warranties. This warranty does not apply to: (i) to damage caused by accident, abuse, misuse, misapplication, or non-RICH SOLAR products; (ii) to damage caused by service performed by anyone other than RICH SOLAR; (iii) to a product or a part that has been modified without the written permission of RICH SOLAR; (iv) to a product where any RICH SOLAR serial number has been removed or defaced, or (v) to any product purchased through an online auction house. This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months thereafter.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. RICH SOLAR SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF RICH SOLAR CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No RICH SOLAR RESELLER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. IN NO EVENT WILL RICH SOLAR BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY RICH SOLAR PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL RICH SOLAR'S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE RICH SOLAR PRODUCT
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
To obtain warranty service, you must contact our customer service team via telephone at 1-800-831-9889, or via email at sales@richsolar.com. If our customer service team determines that this is a warranty matter, they will give you a Return Material Authorization ("RMA") number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to RICH SOLAR at 5550 Jurupa St Ontario, CA 91761. We will process your return and send your repaired or replacement product to you at our expense for the product being shipped to locations in North America. For product purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product, or email sales@richsolar.com to obtain further distributor information.
Return Policy
At RICH SOLAR, we want to ensure your shopping experience is second to none, including any returns or refunds you may need to make. If you are looking to return and refund your order, first make sure your order meets these three requirements:
- Brand new item
- In original packaging
- Within 30 days of purchase
If your order matches the three conditions, RICH SOLAR guarantees a return and a refund.
Note: RICH SOLAR waives the restocking fee and pays the shipping costs of any returned item(s) for the following reasons:
- carrier damage
- defects
- incorrect products
- extra products you did not order
If an item is returned for other reasons, customers are responsible for the shipping and restocking fees.
Return Notice:
If your item was bought outside the 30-day window you will be responsible for a 15% restocking fee and shipping cost. If you modify your product in any way, your warranty is void, RICH SOLAR will not accept your return, and the item will be returned to you at your expense.
Restocking Fee:
All items must be inspected and tested by our Technical Support and Engineering departments before they can be restocked for sale. This fee covers the labor costs involved with customer returns.
Replacements
If there is any issue with your product, please contact our Tech Support at tech@richsolar.com or 1-800-831-9889 . Our representatives will assist you in troubleshooting your product.
If any damage occurred during the manufacturing or shipping process, you are eligible for either a refund or replacement. If you’d like a replacement, RICH SOLAR will arrange the return of the old part and will replace it after it is received and inspected.
If the item was improperly handled during the setup or installation, then the product is no longer eligible for replacement or refund.
If the item was damaged during transit, please notify us immediately. RICH SOLAR can’t honor any damage claims past 21 days due to the FedEx, UPS, USPS, and DHL claim policy. Please send photos of the damages, outer packaging, and label to support@richsolar.com for the claim.
If you have any further questions, please send an e-mail to sales@richsolar.com or give us a call at 1-800-831-9889.
